+ What happens if I make a mistake in the questionnaire?
That’s OK. You can review the information you provide at anytime and if there are any errors, you can correct them very easily. Tax.net.au's powerful validation engine along with the thorough audit will ensure there is no chance of an invalid return being lodged.
+ How much does it cost?
The cost depends on the complexity of the tax return.The fee is payable on completion of the tax return.
Lodgment of a simple tax return with one group certificate and a couple of deduction items will cost as little as $49. For more information go to the Pricing page on our website.
+ What payment methods do you accept?
We accept Visa and Mastercard. Internet banking or cheque payments can be arranged.
+ How long does the whole process take?
It really depends on the complexity of the tax return. For an average tax return it will take approximately 20 minutes to enter the data and then allow at least one day to audit your return. Lodgment will take place within minutes of you digitally signing the return.
+ Do I need to provide identification?
No, we do not require any identification from you. However you will be required to provide your tax file number (TFN) and enter details of all relevant documents. In case of a discrepancy in the data, the Tax Office may reject your tax return.
+ Will I need to sign anything?
You will only be required to digitally sign the completed tax return online. A password protected PDF file will be sent to you via email to verify your documents. If you find any errors you will need to contact us, otherwise it is recommended you keep this file for your own records for a minimum five years.
+ What information do I need to supply?
Our questionnaire will ask you a range of questions. It will ask you for your name, contact details, and any income details including:
- Group Certificate
- PAYG income statements
- Employment termination payments
- Government payments
- Private pensions
- Interest income
- Dividend income
- Sole Trader/Business income
- Trust income
- Income from a partnership
- Foreign income (excluding foreign pension)
- Rental income
- Capital gains
- Other income (e.g. directors fees, allowances etc.)
- Details of your deductions
If you don’t have all the information at hand while you’re completing your tax return it is simple to save the details you have already completed and return to finish it later.
+ How easy is it to complete the questionnaire?
Very easy. Our top priority was to make the online questionnaire easy to use and understand. You can go back and review your information at any time and make corrections if required. The online assistant and assistance from us is available if you need help or have any questions.
+ What will I receive when everything is complete?
You will receive emails every time the status of your tax return changes, this includes, when it is: started, prepared, audited, paid for, signed, lodged, assessed. The progress of your return can be viewed online. The ‘assessed’ email will be sent once the funds are transferred to your account or we receive a payable assessment notice.
+ Do I need to post anything or lodge anything in hard copy?
No, you do not need to provide the Australian Tax Office with a hard copy of your return. Our electronic system will lodge your tax return. You should print and sign a copy of your return and retain it for five years. In some special circumstances we may request a hard copy or an email of the scanned documents.
+ Who should use this site?
This website can be used by anybody who wishes to complete their Australian tax return. Accountants in public practice can also use it. Accountants have to be pre-registered by Software Assistant Pty Ltd before they can use the site.
+ What times of day can I use this website to prepare my tax return?
You can use this website 24 hours a day, 7 days a week. However, you will only be able to receive assistance from us during business hours.
+ How secure is my confidential information?
We use advanced encrypting (known as 128-bit encryption) technology to ensure your information is protected. Our information system is located in secured facility.
